Can not efile 2020

[Jodie558]

In attempting to efile 2020 I was rejected, TurboTax indicates the AGI was incorrect. I discovered that IRS did not process the return from 2019 despite having a PO certified receipt and cancelled check which was attached to the 2019 return.  I have since sent a duplicate 2019 return with evidence of filing and can not contact IRS to evaluate status.  What do I do about 2019 and efile for 2020??

[DoninGA]

Since the IRS has not processed the 2019 tax return they will not have your 2019 AGI in their database.

Enter a 0 (zero) for the 2019 AGI to e-file the 2020 federal tax return.

[Jodie558]

Thank you, but tried that. TurboTax only allows an AGI input or print and mail. 
What next?

[DoninGA]

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@Jodie558 wrote:

Thank you, but tried that. TurboTax only allows an AGI input or print and mail. 
What next?

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If the IRS rejected the e-filed return with a 0 entered for the 2019 AGI then your only other option is to print and mail the tax return.

See this TurboTax support FAQ for how to print a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

[SweetieJean]

Also see this re 2019:

Tax refund delay: As tax season heads into the home stretch, some taxpayers are still waiting on the...