Processing to We cannot provide any information about your refund.

[dfuller]

I have been checking my refund status every week and it went from "Accepted" to "Processing" to "We are still processing your refund a refund date will be provided when available" to "We cannot provide any information about your refund." I am so confused as to what is going on with my refund the IRS site tells me to check with my check with your tax preparer or tax software provider intuit tells me the IRS accepted and they should have it. Did they loose my E-File is that even possible. tried calling the IRS and I get an automated system that tells me to call back later. any insight on this would be great. 

[DoninGA · Accepted solution]

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 4 for personal or individual tax questions.
It should then transfer you to an agent.