Processing fees billed twice

So in 2023 when I filed my taxes, with turbo tax. I had to amend my taxes, so I knew and TT knew it was going to be longer, in May I got a direct withdrawal from my checking account stating bc my taxes hadn’t deposited they were going to go ahead and take my processing fees. Then in June when they finally deposited, they took another $200!!
I have tried every way to get someone to help and refund that money and everyone I speak to says one thing and never helps.

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