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Level 1

Question

Please cancel my order

Forum|Forum|6 years ago
October 3, 2019
6 replies
14 views

No text available

Critter

Level 15

What order ? Did you get an email to update your Advantage account ?

Here is how to stop your Advantage membership (annual subscription):

https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

moorek59

Level 2

No, I just paid for my return but I need to clear it and start over but it won’t let me because I already paid for it. I need to stop payment, clear everything out, and start over. Please cancel my order or I’ll have to contact my bank to stop the payment

VolvoGirl

Level 15

Sorry if you paid you can not cancel it or clear and start over. You have to try to fix what you entered.

Or Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

xmasbaby0

Level 15

What order? It sure would help if you could be more specific instead of expecting us to guess.

Do you mean your Advantage account?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

kandk_mcmillen

Level 2

Download of 2020-2021 PREMIER ORDER NUMBER QSTCA153174074.

I was looking at the product but never hit purchase/buy

Critter-3

Level 15

You can go here TurboTax CD/Download Refund Request Form to request a refund of the downloaded program within 60 days of purchase.

JWJ519

Level 2

ORDER#TARA117742001 - I DID NOT ORDER 299.58 - I JUST UPDATED MY CARD ACCOUNT AND YOU BILL ME - I ONLY NEED TURBO TAX FOR 2019 WIN (1) CALL [phone number removed] JAMES W JOHNSON

VolvoGirl

Level 15

No one can contact you. Call in for a Refund. Type in BILLING ISSUES instead of Refund on the contact form.

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Every Day until Oct 25, 2019
And until 9pm (12 midnight Eastern) on Tue 10/15/19
https://support.turbotax.intuit.com/contact/

Are you on the Advantage plan? Maybe you have more than 1 account? THEN you should cancel one account for next November by signing into your TurboTax Advantage account and under Your Product, select to remove product. Once you remove the recurring product order, the TurboTax Advantage subscription will be cancelled, as well.

How to cancel Turbo Tax Advantage
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

Santiagojohndavid4

Level 2

Please cancel my order

TiffanyL

Level 11

If you are referring to canceling your return that you submitted with TurboTax, you would not be able to do so. After you select Transmit Returns Now, your e-file goes to pending status, where it will stay until it's either been accepted or rejected by the government. For more information about cancelling a pending return, please see the FAQ below:

Can I cancel a pending return

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

LasanaFof

Level 2

Could you please cancel my # QSTCC181289511 I place the order by mistake