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debbievaughan45
New Member

Please cancel my order

 
12 Replies
Critter
Level 15

Please cancel my order

What order ?   Did you get an email to update your Advantage account ? 

 

Here is how to stop your Advantage membership (annual subscription):

https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription 

xmasbaby0
Level 15

Please cancel my order

What order?  It sure would help if you could be more specific instead of expecting us to guess.

 

Do you mean your Advantage account?

 

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
JWJ519
Returning Member

Please cancel my order

ORDER#TARA117742001 - I DID NOT ORDER 299.58 - I JUST UPDATED MY CARD ACCOUNT AND YOU BILL ME - I ONLY NEED TURBO TAX FOR 2019 WIN (1) CALL [phone number removed] JAMES W JOHNSON

VolvoGirl
Level 15

Please cancel my order

No one can contact you.  Call in for a Refund.  Type in BILLING ISSUES instead of Refund on the contact form.

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Every Day until Oct 25, 2019
And until 9pm (12 midnight Eastern) on Tue 10/15/19
https://support.turbotax.intuit.com/contact/

 

Are you on the Advantage plan?  Maybe you have more than 1 account?   THEN you should cancel one account for next November by signing into your TurboTax Advantage account and under Your Product, select to remove product. Once you remove the recurring product order, the TurboTax Advantage subscription will be cancelled, as well.

 

How to cancel Turbo Tax Advantage
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

Santiagojohndavid4
New Member

Please cancel my order

Please cancel my order

TiffanyL
Intuit Alumni

Please cancel my order

If you are referring to canceling your return that you submitted with TurboTax, you would not be able to do so. After you select Transmit Returns Now, your e-file goes to pending status, where it will stay until it's either been accepted or rejected by the government. For more information about cancelling a pending return, please see the FAQ below:

 

Can I cancel a pending return

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LasanaFof
New Member

Please cancel my order

Could you please cancel my # QSTCC181289511 I place the order by mistake

xmasbaby0
Level 15

Please cancel my order

@LasanaFof No one in the user forum has the ability to cancel an order for you.  You have to do that yourself.

 

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Critter-3
Level 15

Please cancel my order


@LasanaFof wrote:

Could you please cancel my # QSTCC181289511 I place the order by mistake


If this is for a DOWNLOADED program :  

 

You can go here TurboTax CD/Download Refund Request Form to request a refund if still within 60 days of purchase. 

 

Otherwise : 

 

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –

https://support.turbotax.intuit.com/contact/ 

 

moorek59
Level 1

Please cancel my order

 No, I just paid for my return but I need to clear it and start over but it won’t let me because I already paid for it. I need to stop payment, clear everything out, and start over. Please cancel my order or I’ll have to contact my bank to stop the payment 

VolvoGirl
Level 15

Please cancel my order

Sorry if you paid you can not cancel it or clear and start over.  You have to try to fix what you entered. 

 

Or Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

KatrinaLO
Intuit Alumni

Please cancel my order

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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