Paid Turbotax fee in error

[chuckandcheri]

I messed up.  I logged into Intuit to access Turbotax.  Filled out my tax information and paid the $78 Turbotax fee.  Then I realized I had logged in used the Quickbooks login and the tax information I filled out didn't pull my information from the previous year. I did NOT file those taxes.  When I redid it using the correct login for Turbotax the information was correct.  But to file those taxes Turbotax charged me $188.  I paid and filed the taxes.  Is there any way to get a refund of the $78 dollars?  I know it was my mistake, but I don't want to pay twice!

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number.. 

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily