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Only the IRS will know what all they are doing with your return. It sounds like you may have had to go through the ID verification process, but that's just a guess. You'll have to discuss it with them to see if you can learn anything. I'll tell you how to reach a live IRS agent. I'll also leave info on how to seek help from the IRS Taxpayer Advocate Service if you are having a hardship.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
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