We got an identity letter in the mail but they sent it to the last address where we filed at and we had moved from there so we didn’t receive the letter but they told us when they called that that’s where they sent it but we told them we had moved since then and so we had the option to go to a local tax office and prove the identity there which would still take up to 9 weeks and we live almost 2 hours away from an actual office sooo she said we could Mail a copy of SS card, recent tax return, and copy of drivers license to the IRS office in Austin tX and they would process it from there. Since then the only thing that has happened is we did receive one bar for bout a week than it went away now just saying still processing! I’m working on getting transcripts now