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Nessab
New Member

No taxes Back

No taxes yet Ive called the irs everything and yet nothing I filed feb14th My family  is struggling and you guys even still to the money for filing when I never got my taxes ever and you guys said you were support for all that and so far all you've done is take my money 

4 Replies
DoninGA
Level 15

No taxes Back

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Nessab
New Member

No taxes Back

That wasnt very helpful I paid you guys to help me with my taxes and so far Ive come to the conclusion I wont be using your services next year like I have for the past years.

DoninGA
Level 15

No taxes Back


@Nessab wrote:

That wasnt very helpful I paid you guys to help me with my taxes and so far Ive come to the conclusion I wont be using your services next year like I have for the past years.


TurboTax is a software company.

You paid TurboTax for the use of the tax preparation software to assist in completing your tax return.

TurboTax is not and has never been a paid tax professional such as a CPA, EA or Tax Attorney who can complete and file your tax return and then can contact the IRS or a State tax department on your behalf.

DoninGA
Level 15

No taxes Back

If not receiving your federal tax refund is creating a hardship you can use a Taxpayer Advocate to assist you.

 

See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

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