never got my return 2018 tax

[smelton]

so I recieved a order number / confirmation with my dollar amount but I never received my return and every time I try to check on it or refile it says I've already done that and everything gets rejected and kicked back

[DoninGA]

If you e-filed your tax return and it has been accepted, you cannot e-file the same tax return again, it will be rejected.

Use this TurboTax website to check the status of an e-filed return and if it was either accepted or rejected - https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[smelton]

Yes I know all those steps you think I haven't tried that I've been working on this since the 10th

[smelton]

TurboTax says I filed IRS says I didn't and in order to get help they want to charge me when they screwed it up

[DoninGA]

If the 2018 federal tax return was Accepted by the IRS then the status of the federal tax refund will be available on the IRS website.

You must enter exactly on the IRS tax refund website your Social Security number, Filing Status and the whole dollar amount of the federal tax refund as shown on the federal tax return received by the IRS.

Verify what you are entering on the IRS website is exactly what is entered on your federal tax return.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If your entered information is verified correct then you will have to contact the IRS and speak to an IRS agent for information concerning the tax refund.

Once a tax return has been Accepted by the IRS, TurboTax receives no further information concerning the tax return or any tax refund.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate