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You are asking from TT Live, for which you are paying extra. Please contact your Live rep.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Live help is available M-F during normal business hours after tax season.

I am at the end trying to enter my document number that’s on the back of my NYSDL. I am entering the whole number but it is asking for three more letters that don’t exist

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