Online preparation and e-filing for 2017 is permanently closed. You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return. If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time.
To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.
To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
You will not be able to upgrade to the Plus edition for tax year 2018 since the TurboTax online editions for 2018 have closed to make way for the 2019 online editions. Once the 2019 online editions become available in December, at that time you can start a 2019 return and upgrade to Plus.
You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript
Or contact TurboTax support during business hours and see if there are any other options available for accessing a prior year online tax return.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax