My wife changed her last name after our taxes were filed before we received our refund, I am showing on the IRS refund site it's been delayed and would like to know why

[criege698]

We have been married 3 years due to some things that happened in our personal life she recently changed her last name, can that affect my return processing.

[CatinaT1]

No. I do not believe that would effect processing. They use the first four letters of your last name and the last four digits of your ssn as an identity confirmation for e-file.

Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

[Bsch4477]

Since your return wasn’t rejected the name change is probably not an issue. 

[criege698]

I'd love some actual information on why my refund has been delayed for 2 months now, I filed on February 5th and cannot contact the IRS and nobody at TurboTax seems to be able to even give an inkling of any real information. I've used turbotax for 4 years now and have never had any issues getting help before. 

[DoninGA]

---

@criege698 wrote:

I'd love some actual information on why my refund has been delayed for 2 months now, I filed on February 5th and cannot contact the IRS and nobody at TurboTax seems to be able to even give an inkling of any real information. I've used turbotax for 4 years now and have never had any issues getting help before. 

---

 Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.