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jimmy51322
New Member

My temporary card number isn't working

My temporary card isn't working an my funds are on there is anyone else having this issues
44 Replies
Ejot
Level 2

My temporary card number isn't working

I'm having the same issue. 

kzeigler8824
Level 2

My temporary card number isn't working

I’m also having the same issue. Why do an advance if you can’t use the card.

YMD404
Level 3

My temporary card number isn't working

Yes. The account was created.  I received a temp card# with cvv, but no website is accepting it.  Is this a hoax? Did turbotax falsely advertise a service to get more people to file with them this year?

Adt1229
Level 2

My temporary card number isn't working

I called customer service and was on hold for nearly an hour before a rep got on the phone to simply tell me that there has been so many people calling with the same issue and that they have escalated it and there's nothing more they could do. She made me feel like it was my fault when she looked and didn't see any "declined" transactions and I couldn't give her an error message. I had to remind her that she said earlier in the conversation that others had been calling about the same issue! I was then placed back on hold and she returned with a "case number". I am upset that they offered this service and for it to not be an actual "service". I have used Turbotax for years for my taxes and 1st time doing the advance, I will never use Turbotax again, cause this seems like an awful ploy to generate business! 

YMD404
Level 3

My temporary card number isn't working

@Adt1229 I totally understand your frustration and their customer service representatives probably had no idea what to do. But before we throw turbotax in the garbage lol, let's give them a day or so to rectify this situation.  I mean they are providing an inexpensive tax service and giving an interest free loan to God only knows how many people. After a day we give them the business lol.

Duner269
Level 4

My temporary card number isn't working

same thing with me. I have done everything 

Adt1229
Level 2

My temporary card number isn't working

That is a good point. Unfortunately, all we can do is wait. But, the impression has been made.

Adt1229
Level 2

My temporary card number isn't working

**update** went to mailbox and lo and behold my actual turbo card was in the mail. I hope u guys receive your card today too eliminating the need for temporary card number.

Duner269
Level 4

My temporary card number isn't working

I filed 1/24 wish my card was here. But the point is this should be working 

Sephia825
New Member

My temporary card number isn't working

I filed 1/25 I'm not home to check the mail yet, but if the card isn't activated then the temp should still work.

 

This is frustrating. I really wanted to pay my utilities today. Now I'm in limbo.

 

 

kzeigler8824
Level 2

My temporary card number isn't working

@Adt1229  When did you file? 

YMD404
Level 3

My temporary card number isn't working

That's freaking awesome.  When did you apply for it?

YMD404
Level 3

My temporary card number isn't working

Keep trying. It worked on Amazon and spectrum. 

Adt1229
Level 2

My temporary card number isn't working

On 1/24, I live in Georgia and it came from South Dakota. 

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