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krystenin2001
New Member

My taxes was accepted 01/29/2018 by the irs i have yet to get them. i go on the site and it says i am still in processing what is going on

 
2 Replies
DoninGA
Level 15

My taxes was accepted 01/29/2018 by the irs i have yet to get them. i go on the site and it says i am still in processing what is going on

The dates for receiving a tax refund after it has been accepted by the IRS are only estimates based on the IRS target of issuing a tax refund after 21 days from the date it was accepted by the IRS.  This is a target only and not a guarantee.

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

KatrinaLO
Intuit Alumni

My taxes was accepted 01/29/2018 by the irs i have yet to get them. i go on the site and it says i am still in processing what is going on

you are looking for your tax refund, it usually takes 2 - 3 weeks to get your refund.  Some taxpayers get theirs early while some will wait the entire 3 weeks.  Taxpayers should keep in mind that “Where’s My Refund?” is updated once daily and usually overnight. IRS customer service representatives cannot provide refund information until 21 days have passed since the return was filed. “Where’s My Refund?” provides the most up-to-date information. You can track your refund by the following information: 

Please see below for tracking your federal refund: If
https://www.irs.gov/refunds
Please see below for tracking your state refund:
https://ttlc.intuit.com/questions/1899433

If you e-filed your tax returns, you can also click here e-file status lookup tool to check your e-file status. If you filed it successfully, you should see PendingAccepted or Rejected.


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