My tax return was accepted on 02/25 according to TurboTax. I try to track my refund on the tracker website can’t match any records. I’m sure everything is correct.

[BrandiLO · Accepted solution]

First, go here https://turbotax.intuit.com/tax-tools/efile-status-lookup/ to make sure your return was efiled and accepted. If you confirm it has been, then head over to www.irs.gov/refunds. To use the tool correctly, please make sure you are entering the exact amount of your refund as shown on your federal tax return.

• If you filed a Form 1040, the Refund Amount is shown on Line 20a.
• If you filed a Form 1040NR, the Refund Amount is shown on Line 73a.
• If you filed a Form 1040NR-EZ, the Refund Amount is shown on Line 23a.
• If you filed a Form 1040PR, the Refund Amount is shown on Line 13a.
• If you filed a Form 1040SS, the Refund Amount is shown on Line 13a.

Additionally, be certain you are choosing the correct filing status.

• If you filed a Form 1040, the Filing Status is shown on the top of the form above your name and social security number.
• If you filed a Form 1040NR, the Filing Status is shown on Page 1, Boxes 1 through 6
• If you filed a Form 1040NR-EZ, the Filing Status is shown on Page 1, Boxes 1 through 2
• If you filed a Form 1040PR, the Filing Status is shown on Page 1, Part 1 Line 1
• If you filed a Form 1040SS, the Filing Status is shown on Page 1, Part 1 Line 1

Usually, following the steps above will remedy the issue where your records don't match on the WMR. Since it has been over twenty-one days since you filed your return, you can also call the IRS for an inquiry.

It can be hard to reach a live representative so I have provided a workaround below.

Please call 800-829-1040 7 a.m. to 7 p.m. local time and do the following:

1. press 1 for English

    listen to the recorded message

2. press 2 for answers about personal income taxes

    listen to the recorded message

3. press 1 for questions about a form you already submitted

4. press 3 for all other questions

5. press 2 for all other questions

6. enter your social or EIN

    confirm type (social or EIN) and confirm if the number is right by pressing 1

7. Listen to all options then it will say if you have not heard your topic please hold

8. Next, it will say if you owe money and agree with the amount press 1

You will then be transferred to a representative after a general message from the IRS (Note* if call volume is too high they will ask you to call back)