My tax return shows as filed on the turbo tax site. On the IRS site it shows as never received. What do I do?

[mesquitebean]

@ JBearMD2asked:  "My tax return shows as filed on the turbo tax site. On the IRS site it shows as never received. What do I do?"

How did you file your return?   Was it by efile, or did you print, sign, date, and mail?   How long has it been since you filed it?

If using Online TurboTax, what exactly do you see for the status at the TurboTax Tax Home page?   Which of these terms is displayed:  pending, accepted, rejected, started, printed, ready to mail, or something else?

Which IRS site are you referring to?   Your IRS online account or the IRS "Where's My Refund" tool?

https://www.irs.gov/wheres-my-refund

If you're getting a refund, when you use the WMR tool, use the amount from your Federal Form 1040, Line 35a.   Do not use a figure that includes your state refund, and don't go by a "net" figure that TurboTax may have shown you on a summary page.

[JBearMD2]

Thank you for responding. I e-filed.  TT says my return is complete and accepted by the IRS.  The IRS site says my return was never received. They even sent a notice of non-file.  Maybe the IRS is just in the process of updating, but it still makes me nervous.  

[JBearMD2]

The site is https://sa.www4.irs.gov/  I have a login to check the status of returns, print transcripts, make payments, etc.

[mesquitebean]

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@ JBearMD2  wrote:

Thank you for responding. I e-filed.  TT says my return is complete and accepted by the IRS.  The IRS site says my return was never received. They even sent a notice of non-file.  Maybe the IRS is just in the process of updating, but it still makes me nervous.  

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I assume you are talking about a 2024 return.  

How long has it been since you efiled?   Was it relatively recently or a number of days ago?

"They even sent a notice of non-file."

      How was that sent?   Are you referring to an actual physical notice, such as a CP59 notice sent to you by postal mail?    If so, that seems awfully early for a 2024 return so soon after filing deadline; a CP59 notice is often for a prior year.  In any case, it should show the tax year in question.

      Or are you referring to a downloadable PDF letter called "Verification of non-filing" in the transcript section of your IRS account?  If so, that's commonly in people's accounts until the IRS begins processing a 2024 return, then it's replaced by the 2024 return transcript in progress.

Are you due a Federal refund?   If so, you haven't yet mentioned (at least not explicitly) the IRS "Where's My Refund" tool.   What do you see there?   Does it, too, say no information is found?

https://www.irs.gov/wheres-my-refund

• Be sure you enter the correct tax year, SSN, and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

I'm a fellow user and don't work for TurboTax.   You may get other comments in this forum during the day.  You can discuss this with the folks at TurboTax Support and let them further guide you.   They can verify if their records show the efile was successful or not and advise you on how to proceed.   Also, when you have them on the phone, ask them for your unique efile identifier, which you may need if you end up talking to the IRS.  I think it's called an MeF Submission ID.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

We can also tell you how to phone the IRS to speak to a live IRS agent, but I'd start with TurboTax Support.