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kaboom8899
New Member

My tax refund from last year didn't come I had to verify my identity is my account still open.

I just got a message from irs saying it's on its way now
3 Replies
xmasbaby0
Level 15

My tax refund from last year didn't come I had to verify my identity is my account still open.

What account?   Do you mean your bank account or your prepaid Visa?   No one in the user forum would know about your account.   You have to check on that for yourself.

 

If you mean a prepaid TurboTax card

 

 

No one in this user forum can access your Visa account or help with it. 

 

For help with your pre-paid Visa card: 

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/

 

LOST CARD

 

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
kaboom8899
New Member

My tax refund from last year didn't come I had to verify my identity is my account still open.

No what I meant was I did my 2020 taxes and I had to verify my identity it took longer than I expected is my account now my tax return supposed to be here on the 20th will it still be in this account did they close my account because I wasn't able to pay them on time

xmasbaby0
Level 15

My tax refund from last year didn't come I had to verify my identity is my account still open.

Sorry---you are not being clear. No one in the user forum knows what account your refund is supposed to go to. We have no access to your information. TurboTax gets no information after your tax return has been filed.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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