My refund was sent to an closed account and was sent back, how do I find out if it was returned and could update my new account to have it resent

[Heather14 · Accepted solution]

Once you have submitted your tax return to the IRS, there is no way to make changes to the bank account routing or account numbers (it is a law).  

If you paid your TurboTax fees using your credit or debit card and your refund was rejected by your bank, it will take longer for you to receive your refund as it will be returned to the IRS and issued via paper check. Per the IRS: Refunds that are not direct deposited because of institutional refusal, erroneous account or routing transit numbers, closed accounts, bank mergers or any other reason are issued as paper checks, resulting in refund delays of up to ten weeks.

You can follow these steps to contact the IRS about your return:  Call the IRS at this number: 800-829-0582 (IRS phone support) Press 1 for English, then enter extension 652. Please be aware that there are reported 40 minute average hold times.

Please see the following IRS link for more information: https://www.irs.gov/uac/Refund-Returns

If you chose to pay your TurboTax fees taken out of your refund,  the funds will be returned to SBBT and they will take out another fee and mail the check. Check the status of your return on https://taxpayer.sbtpg.com/ - if it was rejected - you will be able to provide SBBT your information and they will mail the check to the address listed on your tax return. If you want to contact NetSpend Visa, you can call the toll-free NetSpend Customer Service Line at 1-855-646-8848.

[StickyIcky1976]

My check was sent to my closed Ace flare account So need to know if the IRS has received it back

[SusanY1]

Once the payment is returned to the IRS, you should be able to update your payment information here: Get my Payment.  This is also the tool that will indicate whether or not the payment has been returned to the IRS. At this time, there is no other way to check (the IRS cannot provide updates on the phone or via any other method.) 

@StickyIcky1976

[tarahouse32]

I am having the same exact problem. They closed my account after the first one and now cannot speak a **bleep** soul to tell me what to do. If yo get any useful information please pass it on. Thank you

[xmasbaby0]

@tarahouse32 Is this about your prepaid Visa?

No one in this user forum can access your Visa account or help with it.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.