My refund was sent but it isnt on my card?
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New Member

My refund was sent but it isnt on my card?

I checked on the irs website and it shows that my refund was sent but it didnt load on my card why not

6 Replies
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New Member

My refund was sent but it isnt on my card?

It takes additional time for refunds to be processed after leaving the IRS, and for financial institutions to accept and deposit them to bank accounts and products like debit cards.

https://www.irs.gov/individuals/refund-timing

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

https://ttlc.intuit.com/replies/6419975

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New Member

My refund was sent but it isnt on my card?

I was suppose to get 462 but it only say 54.77

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Level 1

My refund was sent but it isnt on my card?

That is my issue too. I was to receive $130 and received 14.00 on my card. URGH!

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Expert Alumni

My refund was sent but it isnt on my card?

This can be common when there is a refund offset or a fee. You will be contacted by mail with an explanation.

Please refer to the article below for more information. 

Why is my direct-deposited refund or check lower than the ... 

@Cpaddio3 @JLivermore

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New Member

My refund was sent but it isnt on my card?

They're using your money to make money.  Kidding,  but feel like that's the case

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Expert Alumni

My refund was sent but it isnt on my card?

If your direct deposit refund is lower than expected this can be due to TurboTax fees or a refund offset issued by the government.  Refer to the following TurboTax FAQ for more information:  Why is my direct-deposited refund or check lower t ...

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