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Mr Chris
New Member

My child tax credit was incorrect due to Turbotax tool error where it didn't correctly take my children's SSN. Should TurboTax amend it free of charge?

For my 2023 tax return, I claimed my 3 kids, but only gave me total of $1500 for all 3. When I was reviewing this with a TurboTax live agent today, she admitted that there was an issue with the tool and asked me to delete and re-add my kids under my profile. After re-adding my kids, the child tax credit went up to $6000 for 3 kids. I would like to amend my return to recover the $4500 that I didn't claim, but TurboTax is advising me that I need to amend and pay for the process when it was Turbotax's tool that was at fault.
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