My C drive failed and I lost everything I did this year including my 2022 tax returns.

[colcol17]

I can't find them on Turbo Tax website. I went to irs and they had my upload my driver's license and do facial recognition then denied me because I have my credit reports locked. What can I do to get a copy from Turbo Tax?

[xmasbaby0]

If you used desktop software downloaded/installed from a CD to your own computer, then the tax files are stored locally on your own hard drive or any backup device you used like a flash drive.  They are not stored online.  If you cannot recover them due to a hard drive failure, etc. you can get a free transcript from the IRS or for a fee of $43, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/pub/irs-pdf/f4506.pdf

[Critter-3]

Going forward ... always save important files to a removable storage medium  or back up your hard drive frequently for just this very situation.  

[NCperson]

@colcol17 @Critter-3  - and even better, save the backup to a cloud service.  

while backing up to a removable storage medium protects against the hard drive crashing, it doesn't protect against earthquakes, floods or fires if the storage device is maintained in the same house as the harddrive!