My 2024 eFile was rejected by IRS and TurboTax says it was because of incorrect 2023 Gross Adjusted Income

[jlanderson]

I just filed a 2024 return electronically, and it was rejected by IRS.

TurboTax says:

"The IRS couldn't confirm your identity.

It looks like the AGI amount amount you used to e-file you federal return wasn't a match to what the IRS has in their database."

The AGI amount was prefilled in by TurboTax from the 2023 TuboTax file.

I double checked it and the AGI matches what is on line 11 of the 1040 on the PDF copy of the 2023 return.

It is 2 digits, a comma, and 3 digits with a period.

What else can be the problem?

THIS IS AN EDIT AFTER TRYING xmasbaby0's reply.

Replacing the 2023 AGI with "0." worked.

Don't know why, but can't question success.

[xmasbaby0 · Accepted solution]

Try using zero instead.

[klewis0956]

I also had the same problem using the "FREE" online Turbo Tax version since I had a simple W2 to file.  I had my 2023 1040 form and entered the line 11 AGI, and several times, IRS rejected the e-file.  Luckily, I also purchased a Deluxe version of the software, which I used to import the 2023 tax file in, which shows the SAME AGI I entered for online.   I submitted the e-file from here, and received text message from IRS that my federal return was ACCEPTED.  So is "FREE" turbo tax not submitting the CORRECT AGI number to the IRS ?  Why would it accept the e-file from the paid version of turbo tax, and not the "FREE" version ????  Perhaps the Amazing Kreskin knows.....

[jlanderson]

In response to klewis0956's reply.

I have used TurboTax Deluxe for several years.

I have never used the free version.

I used it in 2023 and 2024 for myself and a couple of family members.

My 1st submission for myself on 1/31/2025 was accepted using the actual 2023 AGI.

The 1st submission for another family member on 2/16/2025 was rejected with the "incorrect 2023 AGI".

So, it is not a function of the "free" TurboTax.

The 2nd submission with a 2023 AGI of "0." submitted a couple of hours later was successful.

I don't understand it, but it is what it is.

[klewis0956]

In response to jlanderson

Thanks for the update.  This was the first time ever using the "FREE" version (to give it a try).  After submitting using Deluxe version, I read some more posting in this Community, and saw comments about entering "$0" for last year's AGI, and that seemed to work.  Will try this next year.  I now have to file the VA state by mail since you cannot efile this separately from the Federal return, and my Deluxe version already loaded the NY state form.