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porshiaryansAuthor

Level 2

This didn't not help. I filed my taxes last year with you guys I took electronic file option instead of mail I got note in mail saying they took my taxes because of interest on a school loan now it's like I never filed where is my information

DoninGA

Level 15

@porshiaryans wrote:

This didn't not help. I filed my taxes last year with you guys I took electronic file option instead of mail I got note in mail saying they took my taxes because of interest on a school loan now it's like I never filed where is my information

Did you use the account recovery website and if that did not help did you click on the link "Try something else"?

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)