List of returns not showing

[bszabo67]

There is supposed to be a list of previous years' returns on the left side of the home page. It is not there. I need to get my 2018 returns but cannot until this problem is fixed. 

[DoninGA]

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[bszabo67]

The list that you are referring to is not there and I didn't use the downloaded version. I am not paying the IRS $50 for a transcript when I've already paid TurboTax $150 to do my taxes in the first place. There is a problem with their website that needs to be fixed and they need to fix it soon.

[Critter-3 · Accepted solution]

The "list on the left" is OLD instructions and doesn't work any longer ... 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you do not see your prior returns at the bottom of the screen then you are not in the correct account :

You have to sign onto the same online account using the exact same user ID you used to create the  online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your  account, then use the option shown in blue on the account recovery website, "Try something else"

[bszabo67]

THANK YOU!!!! I found it. Now if only TurboTax would fix their help information...

[DoninGA]

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@bszabo67 wrote:

The list that you are referring to is not there and I didn't use the downloaded version. I am not paying the IRS $50 for a transcript when I've already paid TurboTax $150 to do my taxes in the first place. There is a problem with their website that needs to be fixed and they need to fix it soon.

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You have to sign onto your online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

On the Tax Home web page - 

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)