Level 1

Question

Last year taxes

Forum|Forum|6 years ago
January 7, 2020
105 replies
227 views

IS THERE ANY WAY TO SPEEK TO SOMEONE This is ridiculous with trying to retrieve last years taxes,

DoninGA

Level 15

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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donkeykong3x3

Level 2

This is the only information ever posted. It does not work, but no one seems to care and still copies and pastes it as the solution. The closest I've found to a real answer is that the website is broken and is missing the tab.

VolvoGirl

Level 15

@donkeykong3x3 what is your question? About transferring 2018? Where is your 2018 tax return? Did you use the online version? Do you want to transfer it to 2019 Online or Desktop program?

Are you signed into the same exact online account? That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

MonicaM

Level 8

Thanks for posting this GREAT information!

C

Chester68

Level 2

How do I import my 2018 tax data?

DoninGA

Level 15

@Chester68 wrote:

How do I import my 2018 tax data?

If you are using the TurboTax online editions, see this TurboTax support FAQ for transferring last year's data to the 2019 online tax return - https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-turbotax-online/01/25953

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Latonyawright

Level 2

I need help login to get my last year taxes return.

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mesquitebean

Level 15

@Latonyawright wrote:

I need help login to get my last year taxes return.

What is the roadblock? Do you not remember the user ID/password?

Here's how to recover access to an account, reset password, etc., and also looks to be sure you don't have more than one account. Many people end up with multiple accounts without realizing it.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, reset password, etc., you can use the tool at the link below. When using the tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

D

dmcnifffz

Level 2

I have last year’s -(2018) taxes on my computer. I started my 2019 tax return and the program asked me something like: “would you like to load last year’s information. I said yes and it loaded all my info from 2018. I began filling out the return and got to a point where I wanted to stop. I couldn’t find a “stop and save file” prompt so I hit “delete", thinking such a prompt would show up there. No such prompt appeared. Instead it just deleted the program. When I went back in there was no request about transferring data and there was no data entered. I confirmed that my 2018 return info was still on my computer, but I couldn’t figure out how to enter it into my 2019 Turbotax program. When I went to the start a new return button, the 2019 program started asking me all the questions necessary for my “personal information” including if I wanted to file jointly with my wife. Is there some way I can reload the 2018 info? What did I do to have that option disappear?

DoninGA

Level 15

@dmcnifffz What OS are you using, Windows or Mac?

R

redwoodreturn

Level 4

I use the Mac desktop/download version only for my taxes and did not log in while registering the software. When I log in for the fun of it on the web or on my iPhone and iPad, it proceeds to “We’re saving you time and improving accuracy by pulling all of last year’s info…” I don’t know what’s going on here. I did efile of course last year, but am not aware the return is stored on a server. On my iPad, Turbotax is offering “Your tax returns and documents: Amend (change) 2018 return, Download/print return (PDF), My Docs”. I haven’t accepted any of these and don’t know what’s inside.

J

jest

Level 2

Can someone please help me. I need a copy of 2018 Income Tax. I cannot print the one that I submitted. I need to meet with Social Security and I must have a copy of the return. This is time sensitive because I only have until January 31.

AkinaLO

Level 15

If you are having trouble accessing your prior year return, you can still order a copy from the IRS.

Please refer to the following link to obtain a copy of your tax transcript from the IRS. How do I get a copy of my tax return or transcript ...

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

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pastordonkane

Level 2

My name is Donald K

I am having difficulty signing is this year to do my taxes.

Can someone give me a call @ [phone number removed] to help me get in?

Once in then I will have no trouble completing 2020 taxes.

Thank you for your assistance.

M

mesquitebean

Level 15

@pastordonkane

This is mainly a public user community. No one will legitimately phone you from this forum. Be aware you posted your phone number in this public Internet forum, which is a no-no. You should not post any personal info in this public forum. No telling who might try to phone you and scam you. The forum protection filter appears to have caught it and removed it for your privacy and security, or you can edit your own post by clicking the 3-dot icon to the right of your comment above.

You wrote: "I am having difficulty signing is this year to do my taxes."

If you describe what you are experiencing, someone may be able to offer some suggests. What is the specific difficulty? If yoer User ID and password are not working, then see this:

Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) and/or reset passwords :

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, reset password, etc., you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

T

tracielabare

Level 2

I cannot get last years 2018 taxes downloaded. It saves to Notepad and is just a bunch of symbols. I clicked on open document in pdf. This should NOT be this difficult!!! Because I have been trying to download this past 2018 tax return 10+ times, it makes me not want to use TURBO TAX again next year! Trying to download a previous retun is an important part of filing taxes. PLEASE HELP ASAP!!!!

DoninGA

Level 15

@tracielabare wrote:

I cannot get last years 2018 taxes downloaded. It saves to Notepad and is just a bunch of symbols. I clicked on open document in pdf. This should NOT be this difficult!!! Because I have been trying to download this past 2018 tax return 10+ times, it makes me not want to use TURBO TAX again next year! Trying to download a previous retun is an important part of filing taxes. PLEASE HELP ASAP!!!!

If your web browser changed the file extension to .txt then rename the file extension to .pdf

D

Dalejr88ld1

Level 2

I totally agree!!! We have taxes back to 2012 and no longer can access any of them! Their directions are as clear as mud!! 😞

DoninGA

Level 15

@Dalejr88ld1 wrote:

I totally agree!!! We have taxes back to 2012 and no longer can access any of them! Their directions are as clear as mud!! 😞

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

M

mrpurifoy3368

Level 2

I wanted to know how to print last year 2018's tax returns. I waited all after noon with no result.