Last year's tax return rejected with NO rejection code

[byki]

Last year's tax return for 2019 was rejected but I have NOT gotten one of those emails I keep hearing about that says "ACTION NEEDED" with the rejection code and next steps to take!!!! I've quadruple checked my emails and the only thing that I've received is a REMINDER about the rejected tax return which does NOT have any info whatsoever on the reason why it was rejected. Furthermore there's NO "FIX MY RETURN" button anywhere on the page when I log in so don't tell me to click that button. There's a "how to amend" section which tells me to download TurboTax 2019 for Mac but after I filed the software download request I haven't heard back from TurboTax even after two weeks even though it says "We are completing requests within 14 calendar days" which is a complete lie. 

Here's the efile's details

Federal Return

Received by TurboTax:

Friday, Jun 12, 9:25 PM EDT

Received by IRS:

Friday, Jun 12, 9:29 PM EDT

Filing status changed to: Rejected

Friday, Jun 12, 10:01 PM EDT

New York Return

Received by TurboTax:

Friday, Jun 12, 9:25 PM EDT

Received by New York:

Pending

Filing status changed to: Rejected

Friday, Jun 12, 10:01 PM EDT

[DaraLO]

It sounds like you're experiencing an issue that requires one-on-one assistance.  Please call and speak with someone on our phone support team.  The following Help Article will assist you in connecting with the right person to get the help you need:  What is the TurboTax phone number?

[fanfare]

It sounds like you need to file your 2019 tax return.

at this point 2019 return can only be printed and mailed via US Mail.