It’s been over 60 days and still haven’t been approved. Only info I can find is sites or numbers that just check refund status. What should my next move be?

[mesquitebean]

You didn't say what that refund status is.    What is the refund status displayed at the IRS website?   Is there any message there?

Does it say the return has been received and is still being processed by the IRS?

https://www.irs.gov/wheres-my-refund

We can tell you how to phone the IRS to speak to a live IRS agent to inquire.

[41marcel41]

It says received on the IRS website.

[DoninGA]

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@41marcel41 wrote:

It says received on the IRS website.

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Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate