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It’s been over 21 day how do I talk to a person to find out what’s going on with my tax refund

 
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2 Replies

It’s been over 21 day how do I talk to a person to find out what’s going on with my tax refund

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

 

 

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

 

 

 

 

 

If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund earlier than late February.

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/federal-refunds...

 

https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-path-act-and-how-may-it-impact-your-...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
JohnB5677
Expert Alumni

It’s been over 21 day how do I talk to a person to find out what’s going on with my tax refund

The IRS has stated that the typical time to process a tax return is 21 days, but there may be delays for many reasons.

TurboTax can only project the time to get your refund.  The IRS has the real control.

 

You can check the status of your tax return.  You will need:

  • Social Security Number.
  • Tax return year.
  • Hilling Status.
  • Exact refund amount

 Please click here to enter your information         Check Your Refund .

 

Be sure that your return status is Accepted

  • It should not show Pending, or Rejected
  • The return will also have to be processed.
  • Therefore there may be a time delay between Accepted and issuing the refund.

Other reasons your refund can be delayed

  • If you mailed your return and expect a refund, it could take four weeks or more to process your return.
  • In addition some tax returns take longer to process than others for many reasons, including when a return:
    • Contains errors or is incomplete
    • Needs further review in general
    • Is affected by identity theft or fraud
    • Was referred to the IRS by the bank due to suspicious activity
    • Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
    • Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
    • And I'm sure a host of other issues
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