It's been 21 days and I have not received my refund. When I chech the status it cannot be processed? Where's my money?

[brad-blackcat-pa]

I was supposed to get a letter but never received one

[Cynthiad66]

To check your e-file status, sign in to TurboTax, and go to Tax Home (if you're not already there). If you've submitted your return, you'll see a pending, rejected, or accepted status. If you haven't submitted your return yet, you'll see Let's keep working on your taxes! and sections like Personal Info and Income & Expenses.

Your e-file status is different from your refund status. If you want to track your refund, go to Where's My Refund.

 

How do I check my e-file status using TurboTax Desktop?

How do I check my return status after my federal and state returns have been accepted?

Did you receive an email that the return was accepted by IRS?  (check junk drawer too)