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Waiting and not knowing the status of your tax return and refund can be frustrating.
Unfortunately TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
To protect the public and employees, and in compliance with orders of local health authorities around the country, certain IRS services
such as live assistance on telephones, processing paper tax returns and responding to correspondence are extremely limited or suspended until further notice.
They are now taking phone calls with a limited staff but it's hard to get through.
If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds
If you mailed your return, you must print and mail it yourself. TurboTax does not mail it for you. You will not be able to start tracking your return until the IRS starts processing it.
Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
The TurboTax fees were taken from your account because your refund was late from the IRS. You agreed to allow TurboTax to do that when you chose that payment option. See this for more details: https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
Your answer is all fine and dandy but gives no information on what happens when your account is debited because of the IRS shutdown due to Covid 19..... You all are double dipping and taking the fees from our accounts, charging us a 40 fee for having it taken from our refunds and it actually being taken from our accounts. You think just offering to refund our accounts for what was debited will make everything okay, it won't I'm quite sure there is some law that is being broken by charging for services that aren't actually received. I am contemplating finding an attorney to file a lawsuit against TurboTax for their business practices during this pandemic. Stealing from people who are already struggling to survive is a DISGRACE & I PROMISE YOU THAT I WILL NEVER EVER USE THIS COMPANY AGAIN. I'D RATHER FILE BY MAIL THEN TO EVER DO ANY BUSINESS WITH TURBOTAX AGAIN.
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