It has been 21 days and my refund still shows "processing" without any tax topic. What should I do?

[mesquitebean · Accepted solution]

After 21 days, you can phone the IRS to see if you can learn what the delay is.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
 
First choose your language.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".  
Then press 3 "for all other questions."
Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

[mollypop2426]

I followed the same steps but when it said I was being transferred to an agent, the automation told me to call back another time.

[mesquitebean]

I guess they were busy with too many in the queue.

[jburns8814]

Did the same I called back and waited 40 min for nothing the lady didnt help with anything

[onemadwoman]

Mine as well files Jan 30 accepted Jan 30 bars disappeared roughly February 16 haven’t appeared since and cannot reach anyone by phone it always disconnects topic 152 is my code listed with refund still processing . My friend filed her taxes with only one W2 unknowingly due to our employee giving us 2 and had both over 6000 and she has gotten hers already as she was told
An amendment is needed well obviously not as she got her refund a week later and she claimed EITC this tax year is a mess and I blame the Donald

[knightonnicholas]

mine was accepted Jan 31st , and here it is Feb 27th and i still dont have my federal. I have my state.

[knightonnicholas]

keep calling the IRS and it either is full or i wait then get hung up on. Im over it.

[trish-gochnour]

I filed on February 9th,  it was accepted and processing,  now it is March 1st and it's still in processing mode and there are no bars or anything.     A friend of mine filed on February 16th and already has her money back....  frustrating.  

[onemadwoman]

Call the ire and ask for an advocate they will forward your info to the ASAP and the advocate calls you in 2 business days . Mine has been pulled due to my employer changed codes and it did t match my W2 advocate called me and is working f on it I faxed W2 and check stubs to her call first thing Monday and advise you are having financial issues and need to know what’s going on make sure 21 days has passed @trish.gochnour please keep me updated on how it goes prayers as we all need financial security aside from Gods works

[onemadwoman]

File a financial hardship by asking for an advocate complain of financial
Stress and they will help and forward your info to the advocate it works process but it works more than the irs will give you I swear @trish.gochnour

[Babyschewinn]

I filed my taxes April 15 and its june 19 and still no federal taxes. I called and talk to an agent. He states that my taxes are still in processing due to identity verification. I never had this problem ever and now I do.

[gws11130]

did turbo tax F up our returns???

[AshleyLO]

@gws11130 Once TurboTax submits your return to the IRS, any further updates will come from them. If you have any questions or concerns, please reach out to the IRS: How do I contact the Internal Revenue Service (IRS)?

[gws11130]

yep. same here