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Issue With Turbotax Server

My CA State return was not received by the state tax board.  After contacting Turbotax, I was informed it was still in the server and had not been sent.  The representative said that she would send it and furnished me a  submission number.  I recontacted the state tax board and was advised there was no record of my tax return.  I recontacted Turbotax and another representative told me the return was still in the Turbotax server and "will be sent when it is appropriate."  Further, I should wait for two weeks and I should recontact Turbotax if the state tax board has not received the return by then.  Further, if that occurs, then "we have a problem."

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1 Reply

Issue With Turbotax Server

You may have misunderstood.  TT cannot send tax returns; they must wait until the state comes and pulls them form the servers.  This seems to be an issue with California and some other states this year, and not just for Turbotax users.

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