My W-2 didn’t have the correct social on there, how long after I receive the corrected W-2 can I file?

[ashkararia]

is there a number I can call you guys?

[IsabellaG]

You can get phone assistance if you upgrade to PLUS.

Go to Help at the top of your screen while you are in the program. Then Click on Contact us (at the bottom of your screen), then  describe your problem and choose a way to contact us and continue through the prompts.

If you don't want to do that, and you can't fix your W-2 issue, you can still file by printing out your return and mailing it.

[ashkararia]

is there an alternate way to get you on the phone without getting plus

[ashkararia]

how can I delete everything and start fresh?

[IsabellaG]

You can't clear and start over if you've already registered your return. Did you originally import your W-2?

[ashkararia]

I manually did

[ashkararia]

but didn't finalize it

[ashkararia]

could it be its not working properly because my employer hasn't sent the corrected form or paperwork to the irs yet?

[IsabellaG]

No, I don't think so. I'm going to make one last suggestion. Delete the W-2. Then go to the left side of your screen and choose Tools. Then choose Delete A Form. Then, on the list of forms, delete every W-2 you see. I'm going to put screen shots in the answer up above to show you what I mean. Then re-enter your W-2 and try to file.

[ashkararia]

I just did clear and start over and its giving me the same message

[ashkararia]

it says it looks like we hit a snag importing your w2 make sure you info is correct (which it is) and lets try it again. if import still doesn't work well help you enter your info manually instead

[IsabellaG]

Tell me exactly what the message says.

[IsabellaG]

Ah. This is a known issue that is happening to other customers. See this link. You can sign up to be notified when the issue is fixed. <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4163383">https://ttlc.intuit.com/questions/4163383</a>

[ashkararia]

so then that has nothing to do with my social not matching?!?!

[IsabellaG]

Sorry for the delay. No, it doesn't. That's why I couldn't figure out what was going on. But the reality is that it's a good thing that you had them correct your social, because that would have given you trouble later on, and you wouldn't get credit for the FICA tax withheld.