In your larger paragraph above you said for the second card request "that was 8 business days ago." That's why I mentioned it. Maybe what you meant was the 8 days was at the end of the 7-10 days; i.e., that you actually requested the second card 18 days ago.
I don't know what "every other number" means since I don't have a list of every other numbers. Have you tried speaking to TurboTax Support to see if they can advise you? Or was that one of the other numbers you already tried?
FAQ: What is the TurboTax phone number?
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If you've already talked to TurboTax Support, I'll see if a Moderator can make a suggestion.