Irs says my federal refund was deposited but i dont see it in my bank account

[mesquitebean]

The IRS says to allow up to 5 days due to variations in bank processing times/procedures.

However...did you have any TurboTax Fees that you chose to pay out of your Federal refund?   If so, your funds go first from the IRS to an intermediary bank where the fees are subtracted.  If you used that service, we can give you more details, and how to log into the intermediary company to check on the funds.

[shannon022017]

No

[shannon022017]

I have no fees

[jasonheard585]

How

[tamesha1029]

Yes I ha e fees

[mesquitebean]

@tamesha1029
This is an old thread from 2 years ago.  Please see the answer in this other thread that will tell you how to check on your refund with the third-party company if you had fees paid out of it:

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4652377-irs-said-that-our-money-has-been-send-and-apparently-it-s-...>

I'll close this old thread.

[mesquitebean]

If you had no TurboTax fees, then the deposit involves only the IRS and your bank.

First view or print your return and look at the deposit information to be sure the account and routing numbers were correct.

The IRS says wait up to 5 days before contacting your bank due to variations in different bank processing times/procedures.  You can ask your bank if a direct deposit was attempted and refused.

If after 5 days, your bank still says they didn't receive it, you can phone the IRS to verify where they sent the funds.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

• Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

[ellendwills]

How do I see the income tax Form the  irs uses to pay refund 

[ellendwills]

I do have a Turbo tax credited to my acct but where is my refund. 

[Critter]

Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Check the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for your state’s status.

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

Were you having the refund direct deposited to your bank account directly ?

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ?  Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf). 

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds      

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

[Brendnswam]

I did not receive my refund but the irs is saying it was deposited on 2/12/2020

[ellendwills]

The irs said refund was deposited 3/17/20 but my bank has no record. What do I need to do

[mesquitebean]

---

@Brendnswam  wrote:

I did not receive my refund but the irs is saying it was deposited on 2/12/2020

---

Did you have any TurboTax Fees that you chose to pay out of your Federal refund? If so, your funds go first from the IRS to an intermediary bank where the fees are subtracted. If you used that service, we can give you more details, and how to log into the intermediary company (SBTPG) to check on the funds. 

[mesquitebean]

---

@ellendwills  wrote:

The irs said refund was deposited 3/17/20 but my bank has no record. What do I need to do

---

Did you have any TurboTax Fees that you chose to pay out of your Federal refund? If so, your funds go first from the IRS to an intermediary bank where the fees are subtracted. If you used that service, we can give you more details, and how to log into the intermediary company (SBTPG) to check on the funds.