If I got scammed out of the free version which I qualify for how do I get a refund from TurboTax?

[DoninGA]

IRS Free File Program - https://apps.irs.gov/app/freeFile/

If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return.  The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.  You needed to start a new account on the Free File Program TurboTax website - https://turbotax.intuit.com/taxfreedom/

Contact TurboTax support for this issue.  Use the key words billing issues when entering the problem on the contact website.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax