Intuit promised service fees refund + 15$ added credit to credit karma account

Bankai1 · Feb 17, 2022 9:21:13 PM

I have two emails stating that I would be getting a refund of all service fees from TurboTax due to an error in attempting to apply for the advance refund payment, the first email states that this will occur automatically and no action is needed on my part, and to allow 3-5 business days for it to show into my account - this email was sent to me on Feb 4th. After speaking with Intuit, and then my bank, and then Intuit again and then submitting a refund for fees form which was recommended by a Intuit rep, I was denied and Intuit is not honoring what was sent to me in the email. Additionally, I was sent a second email on Feb 9th that I would also be credited a 15$ credit to my new credit karma account, and once again no steps are required on my end, it will be automatic. when calling Intuit, every person i've talked to is clueless as to these emails, and could not help me, even though they reached out to another department and spoke with a Manager. Intuit is not honoring the emails sent to me, which I did not request BUT since I was given these emails, I have already spent the money that was said to be on it's way to me - that is, 29$ for my TurboTax online fees and 15$ additional credit to my credit karma account. I need these deposited to me and I need Intuit to hold true to their word.