Information doesn’t match WMR.

[lashae9815]

Hello so today I went onto the IRS app to check my refund and it says “ Information doesn’t match please re-enter” when I know for sure that it does match because I’ve always put the same information these past 2 weeks. BUT, when I call the IRS automated voice messaging, it says my refund is still being processed and that a date will be provided when available. I’m confused??? Can someone please help?

[ChondelLO]

From time to time you will get that message when checking your refund status on the website. The automated system confirmed that your return is being processed. Keep checking for updates on the website, as it updates once a day, for your direct deposit date.

When will I get my IRS tax refund? - Community