Incorrect refund

Forum|Forum|4 years ago
March 10, 2022
1 reply
3 views

I've tried calling TurboTax multiple times throughout the past few weeks I've never gotten through to anyone I always get stuck on the automated message or they hang up while I'm on hold I filed through the TurboTax app on my phone I have screenshots showing that my federal was accepted for $1,381 I only got $233 back, I have emailed multiple times I've got no response. Also I definitely don't have onset fees a child or any of that so they should not be taking anything out this is like my second year filing I have nothing they should be taking that out for

MichelleLO

Level 15

Did you use Pay with Refund for your TurboTax fees? If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third-party processor (SBTPG) to have the fees and the service charge deducted. SBTPG will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund or questions regarding the amount received, you will need to contact SBTPG, using their secure website.

If you did not use Pay with Refund then only the IRS would be able to provide information about why your tax refund was smaller than expected. You can contact them by following the steps in this help article: How do I contact the Internal Revenue Service (IRS)?

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maebAuthor

Level 2

No I did not and I definitely have no student loans I do not have a child and I have no fees, thousands of people are having issues like this and the IRS cannot help with it, it is something within TurboTax or tpg that's doing this.

SForrestLO

Level 11

We know how important your refund is and we apologize. You'll get an email message from us shortly letting you know when to expect the rest of your refund.

In the meantime, please refer to these Turbo Tax help articles.

What is Refund Processing Service?

Why is my direct-deposited refund or check lower than the amount in TurboTax?

Why is My Tax Refund Not What I Expected?

How do I track my state refund?

What is a refund offset?

Refund Status: SBTPG

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