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Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.
Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?
Why do some refunds take longer than others?
What if my IRS refund is taking longer than 21 days?
MY RETURN IS UNDER REVIEW
The IRS is getting more and more vigilant to prevent identity theft and fraud. People who file very early in the season are sometimes scrutinized more. Do not take it personally. TurboTax does not get any information from the IRS after they accept your return, so no one at TT knows that your refund is delayed or why. All you can do is wait for the IRS to finish processing your return. Watch the refund site. If the IRS wants more information from you they will request it. If they want you to verify your identity, you must follow the IRS’s instructions in order to do that. In many cases they will send you a letter—and you will have to wait for that letter.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.
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