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ecphil
New Member

If I paid for turbotax, but ended up not filing through it, is it possible to get a refund?

 
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2 Replies
Kat
Level 15
Level 15

If I paid for turbotax, but ended up not filing through it, is it possible to get a refund?

Possible, but I'd say not highly likely.  But there's no harm in asking.

 

Use the info below to contact TurboTax Customer Support during business hours.  

 

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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

If I paid for turbotax, but ended up not filing through it, is it possible to get a refund?

Not for the Online version.  Once you pay it’s too late to get a refund for the online version.  By paying you are saying you are satisfied.

 

The satisfaction guarantee only applies to the Desktop CD/download program

https://ttlc.intuit.com/questions/2562951-does-your-unconditional-60-day-money-back-guarantee-apply-...

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