I would like Turbo Tax to assist in providing evidence that my 2019 Illinois total tax due, shown on my Form IL-1040, is correct. I received an EDA-131 stating otherwise

[household3244]

I received an Illinois Examiners Report EDA-131showing a higher total amount due versus what actually paid and what was shown on Illinois Form IL-1040 for 2019. The Illinois Examiners Report doesn’t seem to include “15. Tax credit from Schedule CR (dollar amounts) from the state of Indiana

[xmasbaby0]

I RECEIVED A LETTER FROM THE IRS/STATE

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

AUDIT SUPPORT

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

[AmyC]

A CR question from a state usually means mailing the audit department a copy of the other state return so they can see what was filed and paid in order to give credit. IL has chosen not to give you any credit, thus the blank line for IN credit. 

If you purchased audit protection for that year, you should contact them. Our free audit support team is no longer working on 2019 returns. We are glad to help here as best we can.

You should also download a copy of your return each year for your records as TurboTax only keeps your records for 10 years.