I was denied 5 days early 1/24 where is my money at?

When will I receive my refund? I was denied for the 5 days early. But Sbbt tpg does not have an account for me. I have seen other people get their refund already with the same date and no 5 days early. I have a card (paypal prepaid) that pays early. So I am confused. Where is my refund at?

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