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Here's something to try:
After it downloads, use "rename" to change the file extension manually from *.txt to .pdf.
If that doesn't work, then try downloading it using a different browser.
same, changing extension only provides corrupted file.
@AMRefrig1 wrote:
same, changing extension only provides corrupted file.
The other recommendation above is to try downloading it with a different browser.
See this FAQ. Even though it's addressing a problem with "MS Edge", which you may or may not be using, the solution is often using a different browser.
If you still can't get it to work, here's how to reach Customer Support.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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