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broylesjl
New Member

I talked to the IRS and they said my refund was sent to Civista Bank in Ohio April 19th and it hasn't been deposited into my bank account yet. I want to talk to someone.

 
1 Reply
DoninGA
Level 15

I talked to the IRS and they said my refund was sent to Civista Bank in Ohio April 19th and it hasn't been deposited into my bank account yet. I want to talk to someone.

Since you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees deducted.  The third party processor will then deduct the fees and attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://cisc.sbtpg.com/index.aspx

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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