This is happening to me right now too. I just called the IRS a few days ago asking about my
2022 refund and they also told me that CIVista Bank deposited my entire refund into their account instead of only deducting the Turbo Tax Fees and sending me the rest.
So, when I called Turbo Tax and explained what happened, they pretty much told me It's between me and them. They said to call Santa Barbra Bank at 1-877-908-7228 or email them at
TPG-CSsupport@greendotcorp.com but the number is a waste of time (it doesn't have the option to speak to a person) and no one has responded to my email. I also think it's a scam.
I've been a loyal customer to Turbo Tax for many years and they do not want to help me. I will not use them anymore. Not sure what to do.
