I started a return several weeks ago. Now I'm logged in with the same account and the info is gone. Can I still access the return I started?

[dalen-carr]

Previously when I logged back in, my session would reload and I could pick up where I left off. That does not seem to be an option now.

[Mike9241]

online is now closed for 2024. when you log into your account you should see "Complete a 2024 return" click on it. you will need to purchase a desktop version to complete your return. you will not be able to e-file. Turbotax will guide you through the steps to transfer whatever data was entered in online to the desktop. 

for the future note that it is necessary to complete online and e-file before the filing deadline (generally 10/15 unless a weekend or holiday then by the next business day). if your return is rejected then online remains open to correct and efile but only for a short period. 

[xmasbaby0]

 You will be able to access the 2024 return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.

Online tax preparation and e-filing for 2024  returns is now permanently closed.  The system is in transition from 2024 to 2025.

Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2024 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-retu...

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.