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I set the option to direct deposit into my bank account. After that, I cannot move the 'Step 3'. It keeps display to Revisit "Step 2"

I'm the in final  phase "File" to complete my taxes.
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1 Reply
HeatherPLO
Intuit Alumni

I set the option to direct deposit into my bank account. After that, I cannot move the 'Step 3'. It keeps display to Revisit "Step 2"

Try this to see if it will clear the loop:

  • Log completely out of Turbo Tax. 
  • Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies. 
  • Re-open the browser and log back into Turbo Tax and see if this fixes the situation.  You can also try a different browser as well or "incognito mode".  

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

 

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