I paid for Turbotax Max, which promises access to product specialists but I can't find how to get that help.

user17659099207 · ‎December 16, 2025

How do I get help from a real person.

xmasbaby0

WHAT IS MAX

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/max/L0Bc4Ve2l_US_e...

Do you actually want to upgrade to one of the versions of online Live so that you can get help from an expert when you prepare your tax return?

https://turbotax.intuit.com/personal-taxes/online/live/how-it-works.htm

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

GabiU

When you're in TurboTax Online, you can contact us through the help panel. Here's how: How do I contact TurboTax?

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I paid for Turbotax Max, which promises access to product specialists but I can't find how to get that help.