Do you have an Intuit account?
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Did you buy it directly from Turbo Tax? They only sell the prior year downloads, not CD. So you could have downloaded it immediately.
Access your downloads here
How to download your software purchase
The 2019 software from TurboTax can only be downloaded.
Did you use this website to purchase the download for one of the 2019 desktop editions - https://turbotax.intuit.com/personal-taxes/past-years-products/
Use this TurboTax website to check your orders and payments -
To download the software purchase you need to sign onto your download account with the exact same User ID and password you used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
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